Terms and Conditions of Sale – arte-orientale.com

1. Introduction and Company Information

Le presenti Condizioni Generali di Vendita disciplinano l’offerta e la vendita di prodotti tramite il sito web arte-orientale.com. I prodotti acquistati sul Sito sono venduti da:

Reason for incorporation: Arte Orientale by Rosanna Leardini
Registered office: via A. Testoni 1/E 40123 BOLOGNA (BO)
P.IVA / Codice Fiscale: IT02306891207 / LRDRNN58C45B886I
Customer Service Email: info@arteorientale.it

2. Nature of the Products (Unique and Handcrafted Items)

The Customer acknowledges that the products sold on arte-orientale.com are objects of a unique nature, often made using traditional methods or antique techniques.

Uniqueness: The images on the website are faithful to the products, but may not fully capture every detail of the materials.
Handcrafted Characteristics: Any slight irregularities, differences in shade, small imperfections or variations in measurements are not to be considered defects, but intrinsic characteristics of the product that testify to its uniqueness and craftsmanship. These characteristics do not constitute valid grounds for a complaint regarding a “non-compliant product”.

3. Prices and Payments

All sales prices of the products displayed on the website are indicated in Euro (€) and include VAT (if applicable to your tax regime). Shipping costs are not included in the purchase price, but are indicated and calculated at the end of the purchase process before payment is made.

4. Shipping and Delivery

Shipments are made by express courier. The delivery times indicated on the website are purely indicative and may be subject to change due to force majeure or traffic and road conditions in general or by order of the authorities.

5. Right of Withdrawal and Policy of Returns

In accordance with current legal provisions, the Customer has the right to withdraw from the purchase without penalty and without specifying the reason, within 14 working days from the date of receipt of the products.

However, given the unique and delicate nature of the goods, the right of withdrawal is subject to the following mandatory conditions:

Communication: The Customer must communicate their intention to withdraw via email to [Insert your email address] within the established terms.
Integrity of the Asset: The goods purchased must be returned intact, unused and in its original packaging, complete with all its parts (including internal packaging). its parts (including internal packaging, documentation and accessories). Returns will not be accepted for items that show signs of wear and tear a34> wear and tear, damage or tampering that compromise their resaleability as “new”.
Shipping costs: Shipping costs for returning goods are entirely borne by the Customer.
Responsibility: The shipment, until proof of receipt in our warehouse, is under the complete responsibility of the Customer. We recommend using a traceable and insured shipping method. In the event of damage to the goods during return transport, arte-orientale.com will notify the Customer so that they can file a complaint against the courier; in this case, the product will be made available to the Customer and the withdrawal request will be cancelled.

Refund: Once we have received the return and verified the integrity of the product and packaging, we will refund the amount paid for the purchase of the product (excluding initial shipping costs) as quickly as possible and in any case within 14 days of receiving the goods.

6. Damaged Products upon Arrival

If the package arrives visibly damaged, the Customer is required to sign with “Reserve for Inspection” to the courier or refuse delivery. If the product inside is broken due to transport, the Customer must contact us within 24/48 hours of receipt, providing photographic documentation of the packaging and damage.

7. Applicable Law and Jurisdiction

The present Terms and Conditions General Conditions of a4> Sale are subject to Italian law. For any dispute relating to the application, execution and interpretation of the present Terms and Conditions shall be subject to the jurisdiction of the Court of Bologna (Italy).